Privacy Policy

Who we are

This website, waterheaterrepairlosangeles.com (the "Site"), is a referral service that connects people in Los Angeles with independent, licensed plumbing contractors.

Site operatorMuhammad Aamir Siddiqui
Effective dateOctober 30, 2026
Last updatedOctober 30, 2026
ContactPrivacy questions and requests can be sent through the contact page.

Scope of this policy

This policy applies to information collected through the Site and through phone calls placed to the numbers shown on the Site. In this policy, "we", "us" and "our" refer to the Site and its operator.

It does not cover the independent contractors we refer you to. Once a contractor speaks with you or performs work, their own privacy practices apply to the information they collect. We encourage you to ask a contractor about those practices.

Information we collect

We collect only the information needed to connect you with a contractor and to run the Site.

Information you provideWhen you call or submit a request, you may give us your name, phone number, email address, street address or ZIP code, and a description of your water heater problem.
Call informationWhen you call, our phone system may record the number you called from, the date, time and length of the call, and your general location from your area code. If a call is recorded, you will hear a notice at the start of the call.
Technical informationOur hosting provider automatically keeps standard server logs, which can include your IP address, browser type, device type, the pages you request and the time of each request.
Information we do not collectWe do not ask for payment card numbers, Social Security numbers or other government identifiers. Do not include them in any message to us.

How we use information

To connect you with a contractorWe use your details to route your call or request to an independent plumbing contractor who serves your area and can respond to the problem you described.
To respond to youWe use your contact details to answer questions you send us and to follow up on a request you made.
To operate and protect the SiteWe use technical information to keep the Site available, secure and working correctly, and to detect abuse, spam and fraud.
To meet legal obligationsWe may use information to comply with applicable law, respond to lawful requests, and establish or defend legal claims.

How we share information

We share the details of your request with the independent contractor who receives your call or request, so they can contact you and quote the work. Contractors are separate businesses and are not our employees or agents.

We also share information with service providers that help us run the Site and the phone line, such as hosting and call-routing providers. They may use it only to provide services to us.

We may disclose information if required by law, to protect the rights, property or safety of users or others, or as part of a merger, sale or transfer of the Site, in which case this policy will continue to apply to the information transferred.

We do not sell your personal information for money. We do not share it with third parties for their own marketing, other than passing your request to the contractor who will contact you about the work you asked about.

Cookies, analytics and advertising

The Site does not currently use analytics tools, advertising pixels or third-party tracking cookies. If that changes, this policy will be updated before such tools are added, and any required consent options will be provided.

How long we keep information

We keep request and call information only as long as needed to connect you with a contractor, handle follow-up questions, resolve disputes and meet legal and accounting obligations. Server logs are kept for a limited period for security purposes. When information is no longer needed, it is deleted or de-identified.

How we protect information

The Site is served over an encrypted HTTPS connection, and access to request and call information is limited to the people and providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect the information we hold.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may give you the following rights, subject to legal exceptions.

Right to knowYou can ask what personal information we have collected about you, where it came from, why it was collected and who it was shared with.
Right to deleteYou can ask us to delete personal information we collected from you.
Right to correctYou can ask us to correct inaccurate personal information.
Right to opt outYou can opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined in the law.
Right to non-discriminationWe will not treat you differently for exercising any of these rights.

How to make a privacy request

To exercise any of these rights, send a request through the contact page and describe what you are asking for. We will need to verify your identity, usually by matching the phone number or email address connected to your request, before we act on it. An authorized agent may submit a request on your behalf with your written permission.

We aim to respond within 45 days, as the law requires. If we need more time, we will tell you why and how long it will take.

Children's privacy

The Site is intended for adults arranging home repairs. It is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Links to other websites

The Site links to outside sources such as government agencies, utilities and manufacturers. Those sites have their own privacy policies, and we are not responsible for their content or practices.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change materially affects how we use information you already gave us, we will take reasonable steps to let you know.